Refund policy

REFUNDS

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible at hello@potsnblossoms.com.

Please include your order number, a brief explanation of the issue, and clear photos of the product and packaging. Refund, replacement, or other resolution requests will be reviewed on a case-by-case basis.

Original shipping costs are non-refundable unless the issue was caused by an error on our part. Customers are responsible for return shipping costs unless otherwise agreed upon by Pots n' Blossoms.

CANCELLATIONS

Cancellation requests may be accepted before the shipping label is generated. Please contact us as soon as possible if you need to cancel your order.

All cancellation requests are reviewed by Pots n' Blossoms and may be declined if the order has already been packed, the shipping label has been generated, or the package has been dropped off or collected by the shipping carrier.