Privacy Policy

Last updated: July 17, 2026

Pots n' Blossoms operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Pots n' Blossoms is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or complete another transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including credit card, debit card, financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including the items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
• Communications with us, including information you provide when sending a customer-support inquiry or otherwise contacting us.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information about your interaction with the Services and how and when you navigate or use the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you use our products or services, visit our website, or interact with cookies and similar technologies.
• From our service providers, including when we engage them to provide technology or other services and they collect or process personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

• Provide, tailor, and improve the Services. We use your personal information to provide the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences and items you are interested in, send account-related notifications, process purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable product reviews, and customize your shopping experience. This may include recommending products related to your purchases and improving the Services.
• Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending promotional communications by email, text message, or postal mail and showing advertisements for products or services on the Services or other websites. These advertisements may be based on products you previously purchased, viewed, or added to your cart and on other activity involving the Services.
• Security and fraud prevention. We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure the Services. If you register an account, you are responsible for keeping your account credentials secure. Do not share your username, password, or other access details with anyone else.
• Communicating with you. We use your personal information to provide customer support, respond to your questions, provide effective services, and maintain our business relationship with you.
• Legal reasons. We may use personal information to comply with applicable laws, respond to valid legal processes, respond to requests from law-enforcement or government agencies, participate in civil discovery or litigation, and enforce or investigate possible violations of our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:

• With Shopify, vendors, and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• With business and marketing partners that provide marketing services or help us advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites.
• Our business and marketing partners may use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to opt out of the sharing of personal information for targeted advertising. You can exercise that right through our Data Sharing Opt-Out page .
• When you direct us, request that we disclose information, or otherwise consent to the disclosure of certain information to third parties, such as when we provide information to a shipping provider or when you use social media widgets or login integrations.
• With our affiliates or other members of our corporate group.
• In connection with a business transaction, such as a merger, acquisition, reorganization, or bankruptcy.
• To comply with applicable legal obligations, respond to subpoenas, search warrants, and similar requests, enforce applicable terms and policies, and protect or defend the Services, our rights, and the rights of users or others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and other third parties that may be located in countries other than the country where you reside. This processing may be necessary to provide and improve the Services.

To help protect, grow, and improve our business, we may use Shopify features that incorporate information obtained from your interactions with our store, other merchants, and Shopify. To provide these features, Shopify may use personal information collected through your interactions with our store, other merchants, and Shopify.

In these circumstances, Shopify may be responsible for processing your personal information, including responding to requests to exercise your rights regarding information used for these purposes.

To learn more, review the Shopify Consumer Privacy Policy .

Depending on where you live, you may exercise certain rights through the Shopify Privacy Portal .

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow a link to a site that is not affiliated with or controlled by us, you should review that site's privacy and security policies and its terms and conditions.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms.

Information you provide in public or semi-public areas, including information shared through third-party social networking platforms, may be visible to other users of the Services or users of those third-party platforms.

The inclusion of a third-party link does not, by itself, imply that we endorse the content, owner, or operator of that website or platform.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details provided below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined under applicable law, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

No security measure is perfect or impenetrable, and we cannot guarantee perfect security. Information you send to us may not be secure while it is in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain personal information depends on several factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and may be declined where permitted by applicable law.

• Right to access or know. You may have the right to request access to personal information we hold about you.
• Right to delete. You may have the right to request that we delete personal information we maintain about you.
• Right to correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
• Right to portability. You may have the right to receive a copy of personal information we hold about you and request that we transfer it to a third party, subject to applicable exceptions.
• Right to opt out of the sale or sharing of personal information or targeted advertising. Depending on where you live, you may have the right to opt out of the sale or sharing of your personal information or the processing of your personal information for targeted advertising. You can submit an opt-out request through our Data Sharing Opt-Out page .
• Global Privacy Control. If you visit our website with the Global Privacy Control opt-out signal enabled, we may treat the signal as an opt-out request for the device and browser used to visit the website, where required by applicable law.
• If we can associate the device sending the signal with a Shopify account, the opt-out request may also be applied to that account. To learn more, visit Global Privacy Control .
• Other than Global Privacy Control signals recognized where required by applicable law, we do not recognize other "Do Not Track" signals that may be sent by a browser or device.
• Managing communication preferences. We may send you promotional emails. You may unsubscribe at any time by using the unsubscribe option included in those emails. After you unsubscribe, we may continue sending non-promotional communications, such as messages concerning your account or orders.

You may exercise applicable rights through the options provided through the Services or by contacting us using the details below.

To learn more about how Shopify uses personal information and the rights available regarding data processed by Shopify, visit the Shopify Privacy Portal .

We will not discriminate against you for exercising an applicable privacy right.

We may need to verify your identity before processing a request, as permitted or required by applicable law. You may also designate an authorized agent to submit a request on your behalf. Before accepting a request from an authorized agent, we may require proof that you authorized the agent to act for you and may ask you to verify your identity directly.

We will respond to privacy requests within the period required by applicable law.

California Privacy Rights

California residents may have specific rights regarding their personal information under applicable California privacy laws. These rights may include the right to know, access, correct, or delete certain personal information and the right to opt out of certain sales or sharing of personal information.

California residents may submit a privacy request using the contact information below or through our Data Sharing Opt-Out page .

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below.

Depending on where you live, you may have the right to appeal a decision we make concerning your privacy request or submit a complaint to your local data-protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country where you live.

If we transfer personal information outside the European Economic Area or the United Kingdom, we may rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, equivalent contracts issued by the relevant United Kingdom authority, or another lawful transfer mechanism.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide additional notice where required by applicable law.

Governing Law

This Privacy Policy and any dispute arising out of or relating to it are governed by the laws of the State of California, without regard to its conflict-of-law principles.

Nothing in this section limits any privacy rights or protections available to you under applicable state, federal, or international law.

Contact Us

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise a privacy right available to you, please contact us:

Pots n' Blossoms
10818 Art Street
Shadow Hills, CA 91040
United States

Email: hello@potsnblossoms.com